Shipping, returns, privacy and the terms of shopping with KEMPT.
Updated 18 September 2026 · KEMPT
Shipping & delivery
Delivery information for orders within Pakistan.
Where we deliver
Delivery is available to the Pakistan addresses supported at checkout. Enter a complete address, city, postcode where available, and a reachable phone number. International delivery is not currently offered in this policy.
Charges and delivery estimate
Delivery charges are RS 199/- All over Pakistan but customers may get free delivery if offered on all or on some specific products. The estimated delivery time is 5–7 working days after order confirmation. Working days exclude public holidays. These estimates are not guaranteed arrival dates; remote locations and courier disruptions can take longer.
Before you pay
The shipping charge and available payment methods displayed at checkout apply to your order. Cash on Delivery is available only when it appears as an option for your delivery address. Check the final total before placing your order.
Confirmation and tracking
Keep your order confirmation. When tracking is available, the dispatch message or Shopify order-status page provides the courier link. If your parcel is delayed or tracking appears incorrect, contact KEMPT with your order number so we can investigate.
Address changes and missed deliveries
Contact us promptly to request an address correction or cancellation before dispatch. Once the parcel is with the courier, changes may not be possible. If delivery cannot be completed, contact us to arrange the next step; any additional delivery cost will be explained before you agree.
Damage or an incorrect parcel
If the parcel arrives damaged, leaking, incomplete or with the wrong product, keep the item and packaging and contact us as soon as reasonably possible with your order details and photographs where available. We will assess the issue under our returns policy.
Returns & refunds
How to get help with a product or order.
Defective, damaged or incorrect products
Contact KEMPT as soon as reasonably possible if your order contains a defective, damaged, leaking, missing or incorrect item. Give your order number, product name and a description of the problem. Photographs of the item, packaging and batch details help us investigate. Please retain the product until we advise you.
Hygiene and change-of-mind requests
Because these are personal-care products, opened or used items are not eligible for a change-of-mind return. If a product is unopened, unused and in its original sealed packaging, contact us before sending it back so we can confirm whether we can accept your request and explain any return costs. This restriction does not remove remedies for a faulty or incorrectly supplied product.
How to arrange a return
Use the Contact page to request help. Do not send a parcel without return instructions. We will provide the correct return address and confirm whether the item needs to be returned, what evidence is needed and who pays the shipping cost. There is no automatic online return approval.
Resolution and refunds
After reviewing the issue, we will explain the available replacement, exchange or refund. Where KEMPT supplied a defective or incorrect item, we will arrange or cover the agreed return delivery. Approved prepaid refunds go to the original payment method where possible. For Cash on Delivery orders, we will agree a suitable refund method directly with you.
Refund timing and deductions
We will confirm the refund amount and expected processing time when the refund is approved. Your bank or payment provider may need additional time to show the credit. Any proposed deduction or non-refundable delivery cost will be explained before you agree to a voluntary return. Mandatory rights under applicable law remain unaffected.
Cancellations
Request cancellation before dispatch using your order number. If the order has already shipped, contact us for the applicable return or delivery options. If we cannot fulfil an order, we will notify you and refund any payment collected for the cancelled items.
Privacy & cookies
How information is used when you shop with KEMPT.
Information you provide
When you place an order or contact us, information may include your name, email, phone number, delivery and billing addresses, order details and the contents of your message. Provide only information needed for your enquiry; do not include medical records or payment-card details in a contact form.
How we use information
We use relevant information to manage purchases and delivery, respond to enquiries, handle returns, maintain business records and help prevent misuse. Newsletter or promotional messages are handled separately from essential order updates. You can unsubscribe from promotional email using its unsubscribe link.
Shopify and service providers
Our online store is powered by Shopify. Information needed to operate the store may be processed by Shopify, payment providers, delivery partners and other service providers used for the order. These providers can process information in countries outside Pakistan. Payment details are handled through the payment services available at checkout; do not send us your full card number or security code.
Cookies and optional tracking
Storefront features such as the cart, account session and security may use cookies or similar storage. Optional analytics and advertising tools, if enabled, may also use these technologies. Where a privacy banner is shown, use it to manage optional preferences. Browser controls can restrict cookies, but some shopping features may stop working.
Retention and requests
We keep information for the period needed for fulfilment, support, accounting and applicable legal requirements, then delete or anonymise it where appropriate. Contact us to ask about access, correction, deletion or withdrawal of marketing consent. We may need to verify your identity and retain records that we are required to keep.
Reviews and safeguarding
If you give permission to publish an offline review, the display name and review content you approve may appear on the website. Avoid including private contact information in a review. We use reasonable safeguards for customer information, but no online service can promise absolute security.
Questions and updates
Use the Contact page for privacy requests or questions. This policy may be updated when store operations change. The date displayed on this page identifies the current policy; material changes will be communicated as appropriate.
Terms & conditions
The terms for shopping with KEMPT.
Using the store
KEMPT provides this online store for lawful purchases of personal-care products. You must be able to enter into a binding purchase agreement, or act with appropriate authorisation. Keep account details secure and provide accurate order and contact information.
Orders, prices and payment
Product availability, the selected variant price, delivery charges and available payment methods are shown during purchase. A crossed-out price is a comparison price, not an additional charge. An order acknowledgement confirms receipt of your request; fulfilment remains subject to availability and payment or Cash on Delivery confirmation.
Errors and unavailable items
If an item becomes unavailable or we identify a material pricing or order error, we will contact you with the available options. We will not charge a higher amount without your agreement. If an order is cancelled, any payment collected for the cancelled items will be returned.
Product information and use
Read the current product label, ingredients, directions and precautions before use. These products are for external use. Individual experiences can differ; the store does not promise a particular growth result or treatment outcome. Product photos are visual representations and may differ slightly from delivered packaging.
Delivery, cancellation and returns
The Shipping & Delivery and Returns & Refunds policies form part of these terms. Contact us promptly about a delivery or product problem so we can investigate. Nothing in these terms takes away rights or remedies that cannot be excluded under applicable law.
Acceptable use and content
Do not misuse the store, submit fraudulent orders, interfere with its security or publish content that infringes another person’s rights. KEMPT branding and original site material may not be reused commercially without permission. Third-party sites have their own terms.
Changes and contacting us
Updated terms apply from their stated effective date and will not retrospectively reduce rights attached to an accepted purchase. If a provision cannot be enforced, the remaining provisions continue to apply. Contact KEMPT through the Contact page about these terms or an order.